Shipping & Returns

Shipping

We ship Australia wide from Victoria. You see the full shipping cost at checkout before you pay. There are no quotes after the order and no surprises.

What shipping costs

Order Shipping cost (AUD, inc GST)
Parcels, order under A$249 A$14.95 flat rate
Parcels, order of A$249 or more Free
Bulky items (wheels, and wheel and tyre sets) to VIC, NSW, ACT, SA, TAS and QLD A$39.95 per order
Bulky items to WA and NT A$59.95 per order

Bulky items are marked on their product page.

Dispatch and delivery

  • Dispatch. In-stock orders leave within 2 business days.
  • Delivery. Most addresses receive their order 3 to 7 business days after dispatch. This depends on the carrier and your location, and remote areas can take longer.
  • Tracking. Every order has tracking. We email the link when your order ships.

Delivery times are estimates from the carrier. If your order is running late, tell us and we will chase it.

Items not listed

Everything on this site is in stock in Victoria and ready to ship. If you need a part that is not listed, email us and we will tell you whether we can get it and when.

If something goes wrong in transit

If your order arrives damaged, or does not arrive, contact us. We will send a replacement or refund you. You do not need to deal with the carrier. A photo of the damage helps us claim it back.

Changing or cancelling an order

Email us as soon as you can. We can change or cancel any order that has not shipped, with a full refund.

Returns and refunds

If something is wrong with your order, we will fix it. If you change your mind, you have 14 days.

Change of mind

  • Tell us within 14 days of delivery.
  • The item must be unused, unfitted and in its original packaging.
  • You pay the return postage. We refund the item price once it arrives back. The original shipping cost is not refunded.
  • Ordered the wrong part for your cart? That counts as change of mind. If our listing said it would fit your model and it does not, that is our mistake and we cover everything.
  • A small number of clearance items cannot be returned for change of mind. This is stated on the product page before you buy.

Faulty, damaged or wrong items

Contact us as soon as you notice the problem and send a photo if you can. There is no deadline of a few days. We pay the return postage.

  • A major problem (the item is unsafe, does not work, or is very different from its description): you choose a refund or a replacement.
  • A minor problem: we will repair it, replace it or refund you.

This applies to every item we sell, including sale and clearance items.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

How to start a return

  1. Email support@greenhorizonsgolf.com.au with your order number and what is wrong.
  2. We reply within one business day with return instructions.
  3. We refund your original payment method within 5 business days of the item arriving back. For faulty items we can refund sooner on a photo.

Need help? Email support@greenhorizonsgolf.com.au, Monday to Friday.